Many fiber internet problems come from dirty connectors or loose plugs, not major faults. Power cycling or restarting your ONT (Optical Network Terminal) often resolves simple troubleshooting internet issues. Use the table below to see expert-recommended first steps for fiber . I need information on what settings I need to configure on my router to access Internet via fiber optic modem. As far as I understand, I need a PPPoE username and password to connect. I never received it from Telekom, as well as Access number (Zugangsnummer). Maybe I'm wrong and the connection. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your. However, setting up a fiber optic connection to your router can seem daunting if you're unfamiliar with the process. Picture disappearing, then re-appears or screen error message - 'page loading errors'.